Client Data Handling & Processing Policy_

Last Updated: February 14, 2026

1. Purpose of Access

To provide services, clients may grant us access to platforms, accounts, or business systems. Access is used solely for the purpose of performing requested services, including configuration, analysis, troubleshooting, implementation, reporting, and support.

Examples of systems may include:

• website hosting and servers
• content management systems (CMS)
• domain registrars and DNS providers
• analytics and reporting platforms
• advertising platforms
• CRM or marketing automation systems
• email marketing tools
• e-commerce platforms

2. Ownership of Data

All client accounts, business data, content, customer records, analytics data, and credentials remain the property of the client at all times.

Solve Design Create does not claim ownership of client data and does not sell, transfer, or reuse client information for unrelated projects.

3. Use of Information

Client data may be used only to:

• perform requested services
• diagnose technical issues
• analyze website or marketing performance
• configure or optimize systems
• communicate findings and recommendations

We do not access, review, or use client customer lists, communications, or internal records except as required to complete work requested by the client.

4. Credentials & Access Security

Clients may provide access through user accounts, temporary credentials, or permission-based invitations. We encourage role-based access rather than sharing master passwords whenever possible.

We take reasonable steps to protect credentials and do not intentionally share client login access with unauthorized parties. Access may be limited to employees or contractors involved in the project.

5. Third-Party Platforms

Many services depend on third-party platforms. Those providers maintain their own systems, security practices, and data policies. We do not control how third-party platforms store, process, or secure data.

Clients remain responsible for maintaining accounts with those providers and for complying with their terms of service.

6. Data Retention

We may retain limited records necessary for business operations, including project documentation, configuration notes, and service history. These records are used for support, continuity of service, and administrative purposes.

We do not maintain independent databases of client customer data outside the systems provided by the client.

7. End of Services

Upon termination of services, clients may revoke access to accounts at any time. We recommend clients change passwords and review user permissions after project completion.

We do not retain control over client systems after access has been removed. Any remaining documentation retained by us is limited to internal service records and does not include operational control of the client’s business platforms.

8. Client Responsibilities

Clients are responsible for:

• maintaining backups where applicable
• securing their own user accounts
• reviewing user permissions
• complying with third-party provider requirements

We are not responsible for security vulnerabilities or data loss caused by third-party providers, compromised client accounts, or pre-existing system conditions outside our control.

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